Shipping policy

Last Updated: June 1, 2026
Thank you for shopping at PCmart. We are dedicated to delivering your fresh groceries and daily essentials quickly and reliably straight to your doorstep.
Please review our shipping policy below to understand how your orders are processed and delivered.
1. Order Processing Time
  • Freshness First: Every order placed on PCmart is hand-picked and carefully packed to ensure maximum freshness.
  • Cut-Off Times: Orders placed between contact us time 8 am to 8 pm are processed immediately for same-day delivery. Orders placed after these hours will be prioritised and processed the following morning.
2. Shipping Methods & Delivery Timeframes
  • Local Village Delivery: We operate our own local delivery network to serve you efficiently.
  • Speedy Delivery: Once your order is processed, it will be delivered directly to your doorstep within 4 to 6 hours.
3. Shipping Costs
  • No Hidden Fees: We believe in fair and transparent pricing for our community.
  • Free Delivery: We are happy to offer no cost shipping on all orders, with 500 rs minimum purchase required.
4. Tracking Information
  • Stay Updated: As soon as your order leaves our local hub, we will send an SMS alert to your registered mobile number.
  • Live Alerts: The SMS will contain the name and phone number of your friendly local delivery partner, so you can call them directly to check on their exact arrival time.
5. Delivery Issues and Delays
  • Weather & Road Conditions: Occasionally, severe weather, local roadblocks, or unexpected logistics issues in the baghraji area might cause slight delays.
  • Our Commitment: If your delivery is expected to take longer than 4 to 6 hours, our customer service team will call you immediately to keep you updated.
  • Wrong Address: Please double-check your village lane or landmark details at checkout. If a package cannot be delivered due to an incorrect address, we will contact you to reschedule.
6. International Shipping
  • Locally Focused: To guarantee the freshness of our grocery items, PCmart does not offer international shipping. We proudly serve our local community exclusively.
7. Customer Support
If you have any questions about your delivery, need to change your drop-off location, or want to check on an order, please reach out to us:
  • Phone / SMS: Available daily from contact us time 8 am to 8 pm
  • Email: PCmart2026@gmail.com
If you want to complete your customer policy pages, let me know:
  • If you need a Returns and Refund Policy for damaged or missing groceries.
  • If you want to create a Cash on Delivery (COD) instruction guide for your delivery staff.
  • If you need a Frequently Asked Questions (FAQ) section about how deliveries work in baghraji.
I can help you write these out to make shopping easy for your customers